Returns & Shipping

You have 30 days from the delivery date to initiate a return. Items must be unworn, undamaged, and in their original packaging.

Specific non-returnable categories are not listed in the current policy. If you are unsure whether your item qualifies, please contact support@bridella.shop before sending it back.

Sign in to your customer account and submit a return request directly. Submit a Return Request → You can also email support@bridella.shop for help.

For a change of mind—such as a color mismatch, size concern, or simply changing your mind—the customer pays return shipping. For a quality issue, including a defect, damage upon arrival, or a wrong item sent, Bridella pays the return shipping.

Once your item is received and passes inspection, we’ll process your refund to your original payment method. Please allow up to 10 business days for the credit to appear. Original shipping fees are non-refundable.

If your order arrives defective, damaged, or incorrect, Bridella covers the return shipping. Please contact support@bridella.shop so we can assist.

We offer standard and express shipping options. Standard shipping takes 5–7 business days, while express shipping takes 2–3 business days.

Yes, we ship to most countries worldwide. International shipping times vary by location.

A specific processing-time window is not stated in the current policy details. If timing is important for your order, please contact support@bridella.shop.

For return shipping, customers pay when the return is due to a change of mind. Bridella pays return shipping when the issue is a defect, damage upon arrival, or an incorrect item.

Once your order ships, you’ll receive a tracking number by email. You can also track your package in your customer profile.